Friday, September 12, 2008

Frustrated

I am so frustrated with the EEG department at our Children's. We have been trying to schedule an EEG for nearly a month now. First, the doc said we had to wait for approval and they would call when it was approved. So me, trying to be patient, I waited two and a half weeks to call to see what was happening. I called the insurance group to see where we were at and they said, "Oh, you don't need approval. You just need a referral." UGH!!

So I called the doc, they transferred me to the EEG department and gave me the direct phone number. Well, that was on Monday. Left a voicemail, no call back. Wednesday, left another voicemail, no call back. Thursday, called again, then got voicemail and decided to press the extension for emergencies or immediate contact and it kicked back to the same voicemail!!!! Ahhhh!!! So then, I hung up and called the neuro's assistant. I got her voicemail. She did call back an hour later and said she tried to contact them, but they were gone for the day. She asked me when I would like to be scheduled, in case she could just make the appointment for me when she called them this morning. To which I said, ASAP, just needed a 24 hour notice to arrange for childcare.

The assistant did call me back this morning while we were in therapy and got my voicemail. She said that she spoke with a tech and that they would be calling me this afternoon to schedule. Well, guess what????

NO PHONE CALL!!!!!!!!

If it's taken me a week, just to try to get a hold of them, and still unsuccessful, it may be a month before we can actually get an appointment. I'm ready to just go down to the hospital and demand an appointment.

5 comments:

baby trevor's mommy said...

Oh Shanna...I'm frustrated FOR you! Honestly...I believe STRONGLY that there should be some protocol. A mandate that children dealing with IS get four EEGs annually...and then add to that as needed. Or something. Anything... It should be okay that Trevy has had already...while you're battling for Kay to get what? number two? It's ridiculous! And I'm so sorry sweetie!

...danielle

Shanna Grimes said...

This will be #3 whenever we get it done! Can't believe they run their department that way. I even said "This is the second time I have called" when I left the second message. Hopefully we will get in touch with them tomorrow.

JSmith5780 said...

Completely ridiculous. I hope you talk to someone today. And definitely send a letter to the department head or even hospital CEO. There is NO excuse!

Shanna Grimes said...

Just called again. Yay! Finally spoke to a real person. The are going to check with the doctor for an order and call me back (hopefully).

~Mama Skates~ said...

wow, just read this (not sure how i missed it) - i can understand ur frustration....glad u finally got something scheduled, but u should not have had to go thru all that!