I am so frustrated with the EEG department at our Children's. We have been trying to schedule an EEG for nearly a month now. First, the doc said we had to wait for approval and they would call when it was approved. So me, trying to be patient, I waited two and a half weeks to call to see what was happening. I called the insurance group to see where we were at and they said, "Oh, you don't need approval. You just need a referral." UGH!!
So I called the doc, they transferred me to the EEG department and gave me the direct phone number. Well, that was on Monday. Left a voicemail, no call back. Wednesday, left another voicemail, no call back. Thursday, called again, then got voicemail and decided to press the extension for emergencies or immediate contact and it kicked back to the same voicemail!!!! Ahhhh!!! So then, I hung up and called the neuro's assistant. I got her voicemail. She did call back an hour later and said she tried to contact them, but they were gone for the day. She asked me when I would like to be scheduled, in case she could just make the appointment for me when she called them this morning. To which I said, ASAP, just needed a 24 hour notice to arrange for childcare.
The assistant did call me back this morning while we were in therapy and got my voicemail. She said that she spoke with a tech and that they would be calling me this afternoon to schedule. Well, guess what????
NO PHONE CALL!!!!!!!!
If it's taken me a week, just to try to get a hold of them, and still unsuccessful, it may be a month before we can actually get an appointment. I'm ready to just go down to the hospital and demand an appointment.